Refund and Returns Policy

Refund Policy

Effective Date: September 18, 2023

Overview

This Refund Policy outlines the terms and conditions for requesting and processing refunds for services provided by Silicon Institute (“us,” “we,” or “our”). Please read this policy carefully before making any payments for our services.

Course Registration Fees

1. Refund Eligibility

  • Requests for refunds must be made within 15 days of the initial payment date.
  • Refunds are only available for the course registration fee.

2. Non-Refundable Items

  • Application fees and other administrative fees are non-refundable.

3. Refund Process

To request a refund, please follow these steps:

  1. Send an email to our customer support at refundrequests@sindso.com.
  2. Include your full name, contact information, course details, and the reason for the refund request.
  3. Attach a copy of the payment receipt or transaction details.

4. Refund Approval

  • Refund requests will be reviewed within 15 business days of receipt.
  • We may contact you for additional information or clarification during the review process.
  • If the refund request is approved, the refund will be processed through the original payment method.

5. Refund Amount

  • The refund amount will be the course registration fee minus any non-refundable fees.
  • Application fees and other administrative fees are non-refundable.

Online Course Registration 

1. Refund Eligibility

  • Requests for refunds for online registration must be made within 30 days of the registration date.
  • Refunds are available for the registration price of the item or course.

2. Refund Process

To request a refund for online registration, please follow these steps:

  1. Send an email to our customer support at refundrequests@sindso.com.
  2. Include your full name, contact information, order details, and the reason for the refund request.
  3. Attach proof of registration, such as an order confirmation or receipt.

3. Refund Approval

  • Refund requests for online registration will be reviewed within 15 business days of receipt.
  • We may contact you for additional information or clarification during the review process.
  • If the refund request is approved, the refund will be processed through the original payment method.

4. Refund Amount

  • The refund amount will be the registration price of the item or course.
  • Shipping and handling fees, if applicable, are non-refundable.

Contact Us

If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact us at:

Email: refundrequests@sindso.com